At Jira Assignment, we strive to ensure that every order is fulfilled to the highest standard. We understand that circumstances change, and you may occasionally need to cancel an order. This policy outlines the conditions under which an order may be cancelled, either by the client or by Jira Assignment.
1. Order Cancellation by the Client
We aim to be as flexible as possible. If you wish to cancel an order, please contact our support team immediately. Cancellation is subject to the following:
- Before Assignment: If you cancel before an expert has been assigned and work has commenced, a full refund (minus any applicable transaction processing fees) will be provided.
- During Work-in-Progress: If work has already commenced, the cancellation request will be reviewed by our accounts team. A deduction will be made to compensate the expert for the time and effort already invested in your document.
- After Delivery: Once the final document has been delivered, the order is considered complete and is no longer eligible for cancellation.
2. Order Cancellation by Jira Assignment
While we make every effort to fulfill every order, Jira Assignment reserves the legal right to cancel an order at any time if circumstances make it impossible to deliver a high-quality service. Reasons for such cancellation include, but are not limited to:
- Expert Unavailability: In the rare event that we cannot secure a qualified subject-matter expert to meet your specific university requirements.
- Violation of Terms: If the client is found to be in breach of our Terms and Conditions, including providing fraudulent information or engaging in abusive behavior toward our staff.
- Technical Constraints: If we determine that the document cannot be completed within the specified duration due to unforeseen technical difficulties or limitations.
- Incomplete Requirements: If the client fails to provide the necessary information, files, or clarification required to proceed with the task despite multiple follow-up attempts.
3. Effect of Cancellation
In the event that Jira Assignment cancels an order, a full refund will be issued to the original mode of payment, provided the cancellation was not caused by a client's breach of terms.
4. How to Request a Cancellation
To request a cancellation, please contact our support team via email or WhatsApp. You must include:
- Your Order ID.
- The reason for the cancellation request.
All cancellation requests are processed within 2-3 working days. For information regarding potential refunds resulting from a cancellation, please refer to our Refund Policy.
Contact Us
If you have any questions about this policy, please reach out to us at support@jiraassignment.com.